Last Updated: September 7, 2026
Marcela’s Housekeeping respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, booking a service, contacting us, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone number
- Service address
- Information about your home, property, or cleaning needs
- Appointment and booking information
- Communications you send to us through forms, chat, email, telephone, or text message
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and information collected through cookies and analytics technologies.
2. How We Use Your Information
We may use your information to:
- Respond to quote and service requests
- Schedule and manage cleaning appointments
- Communicate with you regarding your inquiries or services
- Provide customer support
- Send appointment confirmations, reminders, and service-related communications
- Send marketing or promotional communications when you have provided the appropriate consent
- Improve our website, services, and customer experience
- Prevent fraud, misuse, or security issues
- Comply with applicable legal requirements
3. SMS/Text Message Communications
If you provide your telephone number and consent to receive text messages, Marcela’s Housekeeping may send you text messages related to your inquiries, quotes, appointments, services, customer support, and, when separately authorized, marketing or promotional communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing our services.
SMS opt-in consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for their own marketing or promotional purposes.
4. How We Share Information
We may disclose personal information to service providers that assist us in operating our business, website, scheduling, customer communications, analytics, payment processing, and other business functions. These providers may process information on our behalf as necessary to provide their services.
We may also disclose information when required by law, to protect our legal rights, or in connection with a legitimate business transaction.
We do not sell your personal information for money.
As stated above, SMS opt-in consent and telephone numbers collected for SMS communication purposes are not shared with third parties or affiliates for their own marketing or promotional purposes.
5. Cookies and Analytics
Our website may use cookies and similar technologies to help the website function, understand website usage, measure performance, and improve our services.
Your browser may allow you to block or delete cookies. Some website features may not function properly if cookies are disabled.
6. Third-Party Services
Our website and business operations may use third-party service providers for functions such as website hosting, scheduling, customer relationship management, communications, analytics, and payment processing.
These providers may process information according to their own privacy practices and the services they provide to us.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary to provide our services, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
We use reasonable administrative and technical measures intended to protect personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate record-retention requirements.
California residents may have additional privacy rights under applicable California law.
To make a privacy-related request, contact us at info@marcelashousekeeping.com.
9. Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Marcela’s Housekeeping
Email: info@marcelashousekeeping.com
Website: marcelashousekeeping.com
Phone: 619-342-1089