Last Updated: September 7, 2026
Welcome to Marcela’s Housekeeping. These Terms of Service govern your use of our website and your requests for cleaning services, quotes, appointments, and communications with us.
By using our website, requesting a quote, booking a service, or communicating with us, you agree to these Terms of Service.
1. Services
Marcela’s Housekeeping provides access to residential and other cleaning services in the San Diego, California area. Service availability, pricing, scheduling, and cleaning requirements may vary depending on the property and requested service.
Submitting a quote request does not guarantee an appointment. An appointment is confirmed only after the booking has been accepted or confirmed.
2. Quotes and Pricing
Quotes are based on the information provided by the customer, including property size, condition, requested services, and other relevant details.
If the actual condition or scope of work differs significantly from the information provided when the quote was requested, the price or amount of time required may need to be adjusted. Any significant changes will be communicated to the customer.
3. Appointments and Access
Customers are responsible for providing accurate appointment information and appropriate access to the property at the scheduled service time.
Customers should inform us in advance about special instructions, pets, parking restrictions, access codes, areas that should not be cleaned, or other circumstances that could affect the service.
4. Cancellations and Rescheduling
Customers who need to cancel or reschedule an appointment should contact us as soon as possible. Cancellation or rescheduling policies communicated at the time of booking may apply.
5. Payments
Customers agree to pay the amount agreed upon for the services provided. Payment terms and accepted payment methods may be communicated during the booking process.
Additional services requested or additional work required beyond the original scope may result in additional charges with the customer’s approval.
6. SMS/Text Message Terms
When you provide your telephone number and consent to receive text messages from Marcela’s Housekeeping, we may send you messages regarding your inquiries, quotes, appointments, scheduling, service updates, customer support, and, when separately authorized, marketing or promotional communications.
Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out of text messages. Reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing services.
SMS opt-in consent and telephone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for their own marketing or promotional purposes.
7. Email and Other Communications
By providing your email address or other contact information, you authorize us to communicate with you regarding your inquiries, quotes, appointments, services, and customer support. Marketing communications will be sent only where permitted and may include an option to unsubscribe.
8. Website Use
You agree not to misuse our website, attempt to interfere with its operation, submit fraudulent information, or use the website for unlawful purposes.
9. Third-Party Services
Our website and business operations may use third-party providers for functions such as scheduling, customer communications, website hosting, analytics, and payment processing. Your use of certain third-party services may also be subject to their applicable terms and policies.
10. Limitation of Liability
To the extent permitted by applicable law, Marcela’s Housekeeping will not be responsible for indirect, incidental, special, or consequential damages arising from use of the website or services.
Nothing in these Terms limits rights or remedies that cannot legally be limited under applicable law.
11. Privacy
Information collected through our website and communications is handled according to our Privacy Policy.
12. Changes to These Terms
We may update these Terms of Service periodically. Changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have questions about these Terms of Service, contact:
Marcela’s Housekeeping
Email: info@marcelashousekeeping.com
Website: marcelashousekeeping.com
Phone: 619-342-1089